Information Technology Service Management System

ISO/IEC 20000 1:2018

The ISO/IEC 20000-1:2018 standard is the international benchmark model for an Information Technology Service Management System (ITSMS). It defines the requirements that a service provider must meet to create, implement, maintain and continuously improve a system of service management.

Getting this certification is strong proof of the firm’s quality, efficiency and customer satisfaction in delivering IT services.

At AceQu International, we are committed to taking your organisation through a fast and efficient certification process, which not only results in your ITSMS compliance with the standard but also makes it a tool for business growth.

Why ISO/IEC 20000-1:2018 is Essential for Your Business

IT services have become the backbone of every successful business in today’s digital economy. Certification to ISO/IEC 20000-1:2018 offers a comprehensive and integrated approach to service management, which goes beyond dealing with IT in a fragmented manner and shifts to a unified, customer-centric model.

The Strategic Benefits of ITSMS Certification

Certification is a powerful instrument to drive significant strategic advantages across your enterprise. The most crucial benefit is Enhanced Service Quality obtained through defining procedures that allow for effectively eliminating errors, reducing downtimes and ensuring a high level of service delivery is maintained in every IT function unit. Consequently, customer trust is directly reinforced. Along with this benefit, the standard adoption will also fuel a drive for higher Operational Efficiency.

Defined roles and responsibilities, along with streamlined processes, will result in better use of human and material resources, thus achieving a higher service level with reasonable costs for the company. In addition, a relatively efficient way to manage operational expenditures will allow for a greater number of innovations and strategic projects. In addition, the standard framework is also a firm foundation for Risk Management improvement.

By achieving the control of potential risks caused by services, including security, compliance, and service continuity, the standard ensures the organisation’s protection as well as its assets and stakeholders against unexpected service interruptions and legal non-compliance. Besides, qualifying as the first international standard for service management will not only ensure the maintenance of the high standards but also deliver Competitive Differentiation benefits.

The clear market advantage over non-certified competitors will facilitate new business opportunities, especially in tenders where being a certified service provider is a prerequisite. The integrated Plan-Do-Check-Act (PDCA) cycle will also be a guarantee of Continual Improvement, thus promoting the excellence and adaptability culture in the IT department.

Our Simplified 4-Step Certification Process

Step 1: Gap Analysis and Planning

Our ISO Consultants conduct a thorough initial assessment of your current IT service management processes against the ISO/IEC 20000-1:2018 standards. This process identifies gaps and enables us to create a customised implementation plan, including scoping your ITSMS.

Step 2: Implementation and Documentation

We work with your team to conduct a thorough internal audit to check the effectiveness of the implemented ITSMS. This is followed by a formal management review that top leadership gets involved in, showing their engagement and commitment to the system’s performance and ongoing improvement.

Step 3: Internal Audit and Management Review

We prepare your team for a thorough internal audit aimed at confirming the effectiveness of the ITSMS implemented. A structured management review thus serves to involve and get the top leadership committed to the system’s performance and continuous improvement.

Step 4: Certification Audit and Maintenance

We arranged the last two-stage certification audit with an accredited certification body. On a successful completion, you are awarded your ISO/IEC 20000-1:2018 certificate. We, therefore, offer you continuous support for surveillance visits and recertification that ensures compliance is maintained over time.

Ready to Transform Your IT Service Delivery?

Achieving an ISO/IEC 20000-1:2018 certification is primarily a compliance exercise and an excellent strategic investment in the future of your organisation. Partner with AceQu International to facilitate your way to worldwide IT service excellence.

If fragmented IT processes are limiting your business, don’t just sit there. Contact us now and experience our expert ISO certification services and move toward a world-class ITSMS.